Frequently Asked Questions 

ALL STATES

Additional Questions?

  • Call our friendly Customer Service Team at 1.800.745.1011. They are available seven days a week from 6 am to 11 pm (PST), or
  • Visit a Moneytree Branch near you and speak to a Moneytree Team Member.

Moneytree follows best practices.

Moneytree is a member of the Community Financial Services Association of America (CFSA). Moneytree actively supports laws, regulations and industry best practices that protect consumers and preserve access to credit. A copy of the industry best practices is posted in every Branch.
 

How does Moneytree work with credit counseling agencies?

Moneytree cooperates with credit counseling agencies. The National Foundation for Credit Counseling (NFCC) can help you develop a budget and negotiate reduced payment arrangements with creditors. Visit nfcc.org or call 1.800.388.2227 for more information.
 

What other services are available at a Moneytree Branch?

  • Bill Pay: Say goodbye to the hassle of writing checks and buying stamps. Fast and efficient, Moneytree offers Western Union Convenience Pay services for select billing companies and bill payment service through CheckFreePay. 
  • Money Orders: Branches sell money orders up to $1,000 dollars for less than most banks or other providers. Money orders are a safe, affordable and convenient alternative to managing a check account. Plus, money orders are always free with any check cashing or loan transaction! 
  • Wire Transfer: With a Western Union wire transfer, a Moneytree Team Member can get funds to practically anywhere in the world and ready for pick up in a snap. 

What products are available for business owners?

Moneytree provides check cashing and loan services tailored for business Customers too. 
Business owners cash their checks at Moneytree because we offer a quick and convenient check cashing option and are open extended hours including evenings and weekends. Moneytree gives companies on-the-spot cash with no holds – even for large checks. Business loans are a convenient option for business owners who need funds for supplies, to pay bills or to fund that new idea that takes their business to the next level. Business loans are offered at Moneytree Branches in California (San Diego area), Idaho, Nevada and Washington. You can also apply for a Moneytree Business Loan online
 

How much does it cost to cash a check?

Moneytree charges a percentage of the face amount of the check. For checks over $20 there is also a small transaction fee. We cash any type of check, whether large or small and we don’t hold your funds. It’s as simple as that. You avoid the hassles, the long lines and you’ll leave with the cash you need. Our check cashing rates vary by market area, so find the check cashing rates online at your neighborhood Branch

What types of checks does Moneytree cash?

All types! We’ve been providing check cashing service since 1983 and we cash all types of checks. Large checks, two-party checks, unusual checks — it’s what we do. Bring us your check and we’ll cash it for a small fee. It’s as simple as that. We won’t hold your funds and you’ll leave with the cash you need. 
 

Do you offer a prepaid debit card?

Moneytree sells the Netspend® Visa® Prepaid Debit Card, a flexible spending option that can be used to withdraw funds at ATMs, for point-of-sale transactions and online purchases. Prepaid cards are a safe way to budget and manage cash. When you buy a Netspend card at a Moneytree Branch, there’s no fee to load or unload cash at any other Moneytree location. 
 

Can I pay off my loan early without a penalty?

Yes. Moneytree does not charge a pre-payment penalty if you choose to pay off your loan before the loan due date.

Can I pay my loan off before the due date?

Yes. You can visit any Moneytree Branch to pay off your current loan or log into your online account to make the payment. Payments in full can also be made online, or over the phone.
 

Can I extend my loan due date?

Please call or visit any Moneytree Branch or contact our Customer Service Team at 800.745.1011 to discuss options for extending your payment due date. 
 

I applied for a payday loan online; how fast will I receive my money?

After your online payday loan is approved, we’ll offer you one of three options for receiving your funds:
(1) You can go to your nearby Moneytree Branch and pick-up your cash right away, 
(2) if you have a prepaid debit card that you purchased at Moneytree, you can have the funds instantly deposited on your card, or (3) you can ask us to deposit the loan proceeds into your checking account which takes 1 – 3 business days.
 

Does Moneytree check my credit report as part of the loan application process?

Yes, we make inquiries concerning credit history and standing with consumer reporting agencies for new loan applicants, and we may report information concerning your payment performance to credit reporting agencies. Applications for credit, late payments, missed payments or other defaults on your account may be reflected in your credit report.
 

How do I apply for a Moneytree consumer loan?

Requirements vary by product, but generally to apply for a Moneytree consumer loan you will need the following:
  • Tax identification number (Social Security Number, ITIN, Alien Registration Number)
  • Proof of identification
  • Physical residence address
  • Verifiable income
  • Contact phone number at which you can be reached
  • Open checking account (payday loan & installment loan)
  • Clear vehicle title (title loan & auto equity loan)

Due to limitations imposed by the Military Lending Act, Moneytree does not make loans to "covered borrowers," a term which includes active duty members of the military, their spouses and dependents. Learn More.
 

What’s a title loan?

Title loans — also called auto equity loans — allow Customers to use their vehicle title as security for a loan. Customers can qualify for loan amounts based in part on the value of their vehicles.  
 

What’s an installment loan?

An installment loan requires no collateral, can be paid back over a period of months and may mean lower individual payments. Installment loans are offered at Moneytree Branches in Colorado, Idaho and Nevada. Signature installment loans are offered at Moneytree Branches in Idaho. 
 

What’s a signature loan?

Signature loans have all the convenience of payday loans but are available for Customers without checking accounts. Like a payday loan, signature loans provide Customers with the cash they need, right when they need it for a flat fee.
 

What’s a payday loan?

A payday loan is a short-term loan between today and your next payday. Customers write post-dated checks for the amount they need to borrow plus a flat fee. Flexible, fast and convenient, payday loans are a cost-effective way to avoid overdraft and other costly fees. Apply online for a payday loan in California, Idaho, Nevada and Washington
 

What products and services does Moneytree offer?

Moneytree offers a suite of financial choices designed to meet short- and longer-term money needs. Our products and services are available at over 100 retail locations. We offer check cashing and payday loans. We also offer signature loans, unsecured installment loans, title loans, business loans and payment services online. As an agent of Western Union, Moneytree provides wire transfer services, bill pay and money orders. We also sell Netspend Prepaid Visa Debit Cards. Transactions are confidential, and our products and services give Customers real, cost-effective options. Whether our Customers can’t wait for a check to clear, need cash for an immediate expense, or are looking for fast service, we’ve got them covered.
 

Where are your locations?

Moneytree Branches are located throughout California (in San Diego and near Los Angeles), Colorado, Idaho, Nevada, Washington and in British Columbia, Canada. To find your neighborhood Branch, visit the Locations page and enter your city, state or zip code or call 888.604.MONY (6669).
 
CALIFORNIA

Is Moneytree licensed?

Moneytree, Inc. is licensed by the California Department of Business Oversight. Licensing information is available upon request. Moneytree is registered with the federal government as a Money Services Business (MSB).

Customer Notice: A single payday loan term is typically two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive. Payday loans are not recommended as long-term financial solutions. Licensed by the Department of Business Oversight pursuant to the CA Deferred Deposit Transaction Law to make consumer loans. Loans made or arranged pursuant to a California Financing Law license.
 

What if I default on my loan?

If your check or ACH returns unpaid, you will be charged a one-time $15 fee. You can reach Moneytree's Payment Center at 1.888.516.6643 for more information.
 

What if I am unable to repay my loan on my due date?

If you are unable to pay your loan when it is due, Moneytree offers a payment plan for payday loans only. You must request a payment plan before the deposit time on the day your loan is due to restructure the payment terms to at least four (4) substantially equal payments. You may choose this option once per 12-month period. There is no charge to enter into the payment plan. 

You can obtain additional details by contacting Customer Service at 1.800.745.1011 or by visiting a Branch.

Can I pay off my loan before it is due?

You can prepay your loan in full prior to the due date with no prepayment penalty. 
 

Can I pay my loan payments online or over the phone?

Online Payments 
  • Loans scheduled to be paid by ACH or post-dated check: Payments can be made online at moneytreeinc.com/payments on or before 1 pm Pacific Time on the payment due date using your debit card or checking account.
Telephone Payments
  • Loans scheduled to be paid by ACH or post-dated check: Call Customer Service at 1.800.745.1011 before 2 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.

Can I renew my payday loan or refinance my installment loan?

Payday Loan 
  • Loan renewals are not available in California.
Installment Loan 
  • You may refinance your installment loan once you have paid down at least $1,300 or 50% of the loan principal. Installment loans may be refinanced up to three (3) times, after which time the loan must be repaid in full before additional credit may be extended.  

How do I repay my consumer loan?

Payment options vary depending on your loan agreement.

Payday Loan  
  • You can write a post-dated check at loan origination for repayment. Your paper check will be turned into an electronic check for presentation to your bank. If you wish, you can opt to have your paper check physically deposited rather than electronically presented.
  • You can repay your loan in full, in cash, before the deposit time on the due date in any Moneytree Branch.
  • You can repay your loan in full using your debit card in any Branch.
  • You can repay your loan in full online using your debit card or your checking account information.
  • You can also repay your loan in full over the phone using your debit card.
Installment Loan 
  • You can make your loan payment in cash, before the end of business on the due date in any Moneytree Branch.
  • You can make your loan payment using your debit card in any Branch.
  • You can make your loan payment online using your debit card or checking account information.
  • You can also make your loan payment over the phone using your debit card.

How is my loan due date determined?

Your loan will be due on the date set forth in the loan agreement.

Payday Loan  
  • If your next payday is within 9 days from the date you take out the loan, you can repay on the following payday. The maximum loan term per California law is 31 days.
Installment Loan  
  • Payment due dates are based on your pay schedule with payments due on each payday (or next calendar day) throughout the term of the loan.

How is my loan limit established?

Your loan limit will be established based on:
  • Your income; 
  • The information you provide in the loan agreement;
  • Your credit history with Moneytree; and
  • The information in your consumer report provided by a consumer reporting agency.
For a payday loan, you can borrow any amount up to your loan limit. Your loan limit may change if any of the above changes. Installment loans are only available for $2,600.
 

How do I apply for a Moneytree consumer loan?

To apply for a Moneytree consumer loan you will need the following:
  • A tax identification number (Social Security Number, ITIN, Alien Registration Number)
  • Proof of identification
  • A physical residence address
  • Verifiable income
  • A contact phone number at which you can be reached
  • An open checking account
Due to limitations imposed by the Military Lending Act, Moneytree does not make loans to "covered borrowers," a term which includes active duty members of the military, their spouses and dependents. Learn More
 

What is the cost of a consumer loan?

Payday Loan: A payday loan costs approximately $17.65 per $100 borrowed. For example, a $100 loan due in 14 days would have a total repayment amount of $117.65 and has an APR (Annual Percentage Rate) of 460.16%.*

Installment Loan: The amount of payments will vary based on the loan amount, the number of payments and the length of the loan. Using a $2,600 loan with a $75 administrative fee as an example: 24-Month Loan Term: A $2,600 loan would cost $7,119.79 which includes finance charges of $4,519.79 and is based upon you agreeing to make 51 payments of $136.89 due every two weeks and one final payment of $138.40 with an APR (Annual Percentage Rate) of 121.28%.* These calculations include a $75 administrative fee that is fully earned at origination but does not accrue interest and is paid by your first payment.

*The Annual Percentage Rate (“APR”) is the cost of your loan expressed as a yearly rate. The actual APR for your loan may be higher or lower, depending on the actual amount you borrow and your actual repayment schedule. 
COLORADO

Is Moneytree licensed?

Moneytree, Inc. is licensed by the State of Colorado Office of the Attorney General. Licensing information is available upon request. Moneytree is registered with the federal government as a Money Services Business (MSB).

Customer Notice: Short-term-loans are not intended to be long-term financial solutions. Customers with credit difficulties should seek credit counseling
 

What if I default on my installment loan?

If your check or ACH returns unpaid, you will be charged a one-time $25 fee. You can reach Moneytree's Payment Center at 1.888.516.6643 for more information.
 

Can I prepay my loan?

You can prepay your loan in full prior to the due date with no prepayment penalty. 

Can I make my loan payments online or over the phone?

Online Payments 
  • Loan payments scheduled to be paid by ACH, post-dated check: Payments can be made online at moneytreeinc.com/payments on or before 1 pm Pacific Time on the payment due date using your debit card or checking account.
  • Loan payments scheduled to be paid in cash: Payments can be made online on or before 11 pm Pacific Time. 
Telephone Payments
  • Loan payments scheduled to be paid by ACH or post-dated check: Call Customer Service at 1.800.745.1011 before 2 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.
  • Loan payments scheduled to be paid in cash: Call Customer Service at 1.800.745.1011 before 11 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.

Can I refinance my installment loan?

Loan refinances are not available in Colorado.

Can I extend my payment due date?

Please call or visit any Moneytree Branch or contact our Customer Service Team at 1.800.745.1011 to discuss extending a payment due date.
 

How do I repay my installment loan?

Payment options vary depending on your loan agreement.
  • You may authorize ACH debit payments or set up post-dated check and cash payments at loan origination.
  • Make your loan payment in cash, or using your debit card, before the deposit time on the due date in any Moneytree Branch. 
  • Make your loan payment online using your debit card or your checking account information. 
  • Make your loan payment over the phone using your debit card.

How are my payment due dates determined?

Your payments will be due on the dates set forth in the loan agreement; typically on your paydays or the following calendar day. 
 

How is my loan limit established?

Your loan limit will be established based on:
  • Your income; 
  • The information you provide in the loan agreement;
  • Your credit history with Moneytree; and
  • The information in your consumer report provided by a consumer reporting agency.
Colorado law allows installment loans up to $500 or 25% of your gross monthly income, whichever is less. You can borrow any amount up to your loan limit. Your loan limit may change if any of the above changes. 
 

How do I apply for an installment loan?

To apply for a Moneytree installment loan you will need the following:
  • A tax identification number (Social Security Number, ITIN, Alien Registration Number)
  • Proof of identification
  • A physical residence address
  • Verifiable income
  • A contact phone number at which you can be reached
  • An open checking account 
Due to limitations imposed by the Military Lending Act, Moneytree does not make loans to "covered borrowers," a term which includes active duty members of the military, their spouses and dependents. Learn More.
 

What is the cost of an installment loan?

The amount of payments will vary based on the loan amount, the number of payments and the length of the loan. Using a $300 loan as an example:
  • 6 Month Loan Term - A $300 loan would cost $509.44 which includes finance charges of $209.44 and is based upon you agreeing to make 13 payments of $36.39 due every two weeks and one final payment of $36.37 with an APR (Annual Percentage Rate) of 208.00%.*
*The Annual Percentage Rate (“APR”) is the cost of your loan expressed as a yearly rate. The actual APR for your loan may be higher or lower, depending on the actual amount you borrow and your actual repayment schedule.
 
IDAHO

Is Moneytree licensed?

Moneytree is licensed by the Idaho Department of Finance. Licensing information is available upon request. Moneytree is registered with the federal government as a Money Services Business (MSB).

Customer Notice: A single payday loan term is typically two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive. Payday loans are not recommended as long-term financial solutions.
 

What if I default on my loan?

Payday Loan
  • If your check or ACH returns unpaid, you will be charged a one-time $20 fee.
Signature Loan
  • There is a ten (10) day grace period after the due date during which your loan may be repaid in full at no additional cost. If the loan remains unpaid at the end of the grace period, you will be charged $12.50 or 5% of the amount of the loan, whichever is greater. 
Installment & Signature Installment Loan
  • There is a ten (10) day grace period after the payment due date during which your loan payment may be paid in full at no additional cost. If the loan payment remains unpaid at the end of the grace period you will be charged $10 or 5% of the amount of the outstanding payment, whichever is greater.
Title Loan
  • We have the option to repossess the car used as collateral for the loan if the loan payments are not made per the terms of the loan agreement.
Auto Equity Loan
  • There is a ten (10) day grace period after the payment due date during which your loan payment may be paid in full at no additional cost. If the loan payment remains unpaid at the end of the grace period you will be charged $10 or 5% of the amount of the outstanding payment, whichever is greater.
You can reach Moneytree's Payment Center at 1.888.516.6643 for more information.

Can I make payments online or by phone?

Online Payments
  • Loans scheduled to be paid by ACH or post-dated check: Payments can be made online at moneytreeinc.com/payments on or before 1 pm Pacific Time on the payment due date using your debit card or checking account.
  • Loans scheduled to be paid in cash: Payments can be made online on or before 11 pm Pacific Time.
Telephone Payments
  • Loans scheduled to be paid by ACH or post-dated check: Call Customer Service at 1.800.745.1011 before 2 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.
  • Loans scheduled to be paid in cash: Call Customer Service at 1.800.745.1011 before 11 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.

How do I repay my consumer loan?

Payment options vary depending on your loan agreement. 

Payday Loan 
  • Write a post-dated check at loan origination for repayment. Your paper check will be turned into an electronic check for presentation to your bank. If you wish, you can opt to have your paper check physically deposited rather than electronically presented.
  • Repay your loan in full, in cash, or using your debit card, before the deposit time on the due date in any Moneytree Branch. 
  • Repay your loan in full online using your debit card or your checking account information. 
  • Repay your loan in full over the phone using your debit card. 
Signature Loan 
  • Repay your loan in full, in cash, before the end of business on the due date in any Moneytree Branch. 
  • If you have a checking account, repay your loan in full online using your debit card or checking account information. 
  • Repay your loan in full over the phone using your debit card. 
Installment Loan 
  • You may authorize ACH debit payments or set up post-dated check payments at loan origination. 
  • Make your loan payment in cash, or using your debit card, before the deposit time on the due date in any Moneytree Branch. 
  • Make your loan payment online using your debit card or your checking account information. 
  • Make your loan payment over the phone using your debit card. 
Signature Installment Loan 
  • Make your loan payment in cash, or using your debit card, before the end of business on the due date in any Moneytree Branch. 
  • If you have a checking account, make your loan payment online using your debit card or checking account information. 
  • Make your loan payment over the phone using your debit card. 
Auto Equity Loan & Title Loan 
  • You may authorize ACH debit payments or set up cash payments at loan origination. 
  • If you choose ACH payments, you may make your loan payment in cash, or using your debit card, before the deposit time on the due date in any Moneytree Branch. 
  • If you choose cash payments you may make your loan payment in cash, or using your debit card, before the end of business on the due date in any Moneytree Branch. 
  • Make your loan payment online using your debit card or your checking account information. 
  • Make your loan payment over the phone using your debit card. 

Can I renew or refinance my loan?

For a payday loan or signature loan, in certain cases, you may renew your loan by paying the additional fee to extend the loan due date until your next payday. Payday loans may be renewed at any time before your loan check is sent to the bank or your electronic transaction is deposited. If you contracted for cash payments, you may extend the term of your loan by paying the additional fee at any time prior to the close of business on the loan due date. You may renew your loan a maximum of three (3) times. After three renewals, the loan must be paid in full. 

Installment loans and auto equity loans may be refinanced up to six (6) times, after which time the loan must be repaid in full before additional credit may be extended. 

A title loan cannot be refinanced.
 

Can I pay off my loan before it is due?

You can prepay your loan in full prior to the due date with no prepayment penalty. 
 

How is my loan due date determined?

Your loan will be due on the date set forth in the loan agreement.
Payday or Signature Loan  
  • If your next payday is within 9 days from the date you take out the loan, you can repay on the following payday.
Installment or Auto Equity Loan  
  • Payment due dates are based on your pay schedule with payments due on each payday (or next calendar day) throughout the term of the loan.
Title Loan
  • The due date is 30 days from the date you take out the loan.

How is my loan limit established?

Your loan limit will be established based on:
  • Your income;
  • The information you provide in the loan application;
  • Your credit history with Moneytree;
  • The information in your consumer report provided by a consumer reporting agency; and
  • The value of your collateral (secured loans only). 
You can borrow any amount up to your loan limit. Your loan limit may change if any of the above changes.
 

What is the cost of a consumer loan?

Payday Loan: A payday loan costs $16.50 per $100 borrowed. For example, a $100 loan due in 14 days would have a total repayment of $116.50 and has an APR (Annual Percentage Rate) of 430.18%.* 

Signature Loan: A signature loan costs $22 per $100 borrowed. For example, a $100 loan due in 14 days would have a total repayment of $122 and has an APR (Annual Percentage Rate) of 573.57%.*

Installment Loan: The amount of payments will vary based on the loan amount, the number of payments and the length of the loan. Using a $500 loan with biweekly payments and a 5% origination fee as an example: 12 Month1 Loan Term – A $500 loan would cost $1,471.54 which includes finance charges of $971.54 and is based upon you agreeing to make 25 payments of $56.59 due every two weeks and one final payment of $56.79 with an APR (Annual Percentage Rate) of 272.16%.* These calculations include the uniform daily fee plus a 5% origination fee, which is fully earned at origination but does not accrue interest and is paid by your regularly scheduled payments. 

Signature Installment Loan: The amount of payments will vary based on the loan amount, the number of payments and the length of the loan. Using a $500 loan with biweekly payments and a 5% origination fee as an example: 12 Month1 Loan Term – A $500 loan would cost $1,759.52 which includes finance charges of $1,259.52 and is based upon you agreeing to make 25 payments of $67.74 due every two weeks and one final payment of $66.02 with an APR (Annual Percentage Rate) of 337.44%.* These calculations include the uniform daily fee plus a 5% origination fee, which is fully earned at origination but does not accrue interest and is paid by your regularly scheduled payments. 

Title Loan: A title loan costs $25 per $100 borrowed. For example, a $500 loan due in 30 days would cost $625 and has an APR (Annual Percentage Rate) of 304.17%.*

Auto Equity Loan: The amount of payments will vary based on the loan amount, the number of payments and the length of the loan. Using a $500 loan with biweekly payments as an example: 12 Month Loan Term – A $500 loan would cost $1,014.08 which includes finance charges of $514.08 and is based upon you agreeing to make 25 payments of $38.99 due every two weeks and one final payment of $39.33 with an APR (Annual Percentage Rate) of 159.76%.*

1Installment Loans are available with a 12-month loan term. Once approved, you may choose to borrow a lesser amount for a shorter term.

*The Annual Percentage Rate (“APR”) is the cost of your loan expressed as a yearly rate. The actual APR for your loan may be higher or lower, depending on the actual amount you borrow and your actual repayment schedule

 

How do I apply for a Moneytree consumer loan?

To apply for a Moneytree consumer loan you will need the following:
  • Tax identification number (Social Security Number, ITIN, Alien Registration Number)
  • Proof of identification
  • Physical residence address
  • Verifiable income
  • Contact phone number at which you can be reached
  • Open checking account (payday loan & installment loan)
  • Clear vehicle title (title loan & auto equity loan)
Due to limitations imposed by the Military Lending Act, Moneytree does not make loans to "covered borrowers," a term which includes active duty members of the military, their spouses and dependents. Learn More.
 

What if I can’t repay my loan on my due date?

If you are unable to pay your loan when it is due, Moneytree offers a payment plan for payday loans and signature loans. You must request a payment plan before the deposit time on the day your loan is due to restructure the payment terms to at least four (4) substantially equal payments for at least 60 days. There is no charge to enter into the payment plan. You can obtain additional details by contacting Customer Service at 1.800.745.1011 or by visiting a Branch.
 
NEVADA

Is Moneytree licensed?

Moneytree is licensed by the Nevada Financial Institutions Division. Licensing information is available upon request. Moneytree is registered with the federal government as a Money Services Business (MSB).

Customer Notice: Payday Loans, High-Interest loans and Title Loans should be used for short-term financial needs only and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling before entering into any loan transaction.
 

What if I default on my loan?

Payday Loan
  • If your check or ACH returns unpaid, you will be charged a one-time $25 fee.
Installment Loan
  • You will be charged a $25 fee if your check or ACH payment returns unpaid.
Title Loan
  • You will be charged a $25 fee if your check or ACH payment returns unpaid. We have the option to repossess the car used as collateral for the loan if the loan payments are not made per the terms of the loan agreement.
You can reach Moneytree's Payment Center at 1.888.516.6643 for more information.
 

Can I make payments online or by phone?

Online Payments
  • Loans scheduled to be paid by ACH or post-dated check: Payments can be made online at moneytreeinc.com/payments on or before 1 pm Pacific Time on the payment due date using your debit card or checking account.
  • Loans scheduled to be paid in cash: Payments can be made online on or before 11 pm Pacific Time.
Telephone Payments
  • Loans scheduled to be paid by ACH or post-dated check: Call Customer Service at 1.800.745.1011 before 2 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.
  • Loans scheduled to be paid in cash: Call Customer Service at 1.800.745.1011 before 11 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.

How do I repay my consumer loan?

Payment options vary depending on your loan agreement. 

Payday Loan 
  • Write a post-dated check at loan origination for repayment. Your paper check will be turned into an electronic check for presentation to your bank. If you wish, you can opt to have your paper check physically deposited rather than electronically presented. 
  • Repay your loan in full, in cash, or using your debit card, before the deposit time on the due date in any Moneytree Branch. 
  • Repay your loan in full online using your debit card or your checking account information. 
  • Repay your loan in full over the phone using your debit card. 
Signature Loan 
  • Repay your loan in full, in cash, before the end of business on the due date in any Moneytree Branch. 
  • If you have a checking account, repay your loan in full online using your debit card or checking account information. 
  • Repay your loan in full over the phone using your debit card. 
Installment Loan 
  • You may authorize ACH debit payments or set up post-dated check payments at loan origination. 
  • Make your loan payment in cash, or using your debit card, before the deposit time on the due date in any Moneytree Branch. 
  • Make your loan payment online using your debit card or your checking account information. 
  • Make your loan payment over the phone using your debit card. 
Title Loan 
  • You may authorize ACH debit payments or set up cash payments at loan origination. 
  • If you choose ACH payments, you may make your loan payment in cash, or using your debit card, before the deposit time on the due date in any Moneytree Branch. 
  • If you choose cash payments you may make your loan payment in cash, or using your debit card, before the end of business on the due date in any Moneytree Branch. 
  • Make your loan payment online using your debit card or your checking account information. 
  • Make your loan payment over the phone using your debit card. 

Can I renew or refinance my loan?

For a payday loan or signature loan, in certain cases, you may renew your loan by paying the additional fee to extend the loan due date until your next payday. Payday loans may be renewed at any time before your loan check is sent to the bank or your electronic transaction is deposited. If you contracted for cash payments, you may extend the term of your loan by paying the additional fee at any time prior to the close of business on the loan due date. You may renew your loan a maximum of four (4) times, but for no longer than 60 days after the original loan’s first due date or 90 days after the original loan’s origination date, whichever is shorter. At the time that your fourth renewal is due, or if the applicable time period has expired, the loan must be paid in full.

Installment loans and title loans cannot be refinanced.
 

Can I pay off my loan before it is due?

You can prepay your loan in full prior to the due date with no prepayment penalty. 

How is my loan due date determined?

Your loan will be due on the date set forth in the loan agreement.

Payday or Signature Loan
  • If your next payday is within 7 days or less (9 days if paid weekly or monthly) you can repay on the following payday. The maximum loan term per Nevada law is 35 days.
Installment or Title Loan
  • Payment due dates are based on your pay schedule with payments due on each payday (or next calendar day) throughout the term of the loan.

How is my loan limit established?

Your loan limit will be established based on:
  • Your income;
  • The information you provide in the loan application;
  • Your credit history with Moneytree;
  • The information in your consumer report provided by a consumer reporting agency; and
  • The value of your collateral (title loans). 
You can borrow any amount up to your loan limit. Your loan limit may change if any of the above changes.
 

What is the cost of a consumer loan?

Payday Loan: A payday loan costs $16.50 per $100 borrowed. For example, a $100 loan due in 14 days would have a total repayment of $116.50 and has an APR (Annual Percentage Rate) of 430.18%.* 
Signature Loan: A signature loan costs $22 per $100 borrowed. For example, a $100 loan due in 14 days would have a total repayment of $122 and has an APR (Annual Percentage Rate) of 573.57.*

Installment Loan: The amount of payments will vary based on the loan amount, the number of payments and the length of the loan. Using a $500 loan with biweekly payments as an example: 3 Month Loan Term - A $500 loan would cost $771.47 which includes finance charges of $271.47 and is based upon you agreeing to make 5 payments of $128.58 due every two weeks and one final payment of $128.57 with an APR (Annual Percentage Rate) of 364.00%.*

Title Loan: The amount of payments will vary based on the loan amount, the number of payments and the length of the loan. Using a $500 loan with biweekly payments as an example: 6 Month Loan Term - A $500 loan would cost $863.88 which includes finance charges of $363.88 and is based upon you agreeing to make 14 payments of $57.60 due every two weeks and one final payment of $57.48 with an APR (Annual Percentage Rate) of 202.01%.*

*The Annual Percentage Rate (“APR”) is the cost of your loan expressed as a yearly rate. The actual APR for your loan may be higher or lower, depending on the actual amount you borrow and your actual repayment schedule.
 

How do I apply for a Moneytree consumer loan?

To apply for a Moneytree consumer loan you will need the following:
  • Tax identification number (Social Security Number, ITIN, Alien Registration Number)
  • Proof of identification
  • Physical residence address
  • Proof of income
  • Contact phone number at which you can be reached
  • Open checking account (payday loan & installment loan)
  • Clear vehicle title (title loan)
Due to limitations imposed by the Military Lending Act, Moneytree does not make loans to "covered borrowers," a term which includes active duty members of the military, their spouses and dependents. Learn More.
 

What if I can’t repay my loan on my due date?

If you are unable to pay your loan when it is due, Moneytree offers a payment plan for payday loans and signature loans. You must request a payment plan before the deposit time on the day your loan is due to restructure the payment terms to at least four (4) substantially equal payments. There is no charge to enter into the payment plan. You can obtain additional details by contacting Customer Service at 1.800.745.1011 or by visiting a Branch.
 
WASHINGTON

How is my credit limit established?

Moneytree establishes credit limits for first-time Washington loan customers based on:
 
  • State Law - state statutory maximum credit limits
  • Loan Application - information from your loan application
  • Credit Reporting Agency - information about you received from a Consumer Reporting Agency
For a payday loan, you can borrow any amount up to your loan limit. Your loan limit may change if any of the above changes. 
 

Once established, what can affect my credit limit?

INCREASE
  • Paying off consecutive loans before, on, or within, 35 days of the original Maturity Dates of your loans, subject to state limits on the amount Moneytree can lend.
  • Increases in the amount of your income, subject to state limits on the amount Moneytree can lend.
DECREASE
  • Paying later than 35 days from the original Maturity Date of your loan. The reason for your late payment does not matter and can occur due to:
    • Missed or Returned Payments - if you've missed a payment or your payment has returned unpaid
    • Payment Plans - if you've entered into a Payment Plan to pay your loan off over a longer period of time
    • Date Extensions - if you and we have agreed to no-cost, courtesy date extension(s)
  • A decrease in the amount of one or more of your sources of income

Is Moneytree licensed?

Moneytree, Inc. is licensed by the Washington State Department of Financial institutions. Licensing information is available upon request. Moneytree is registered with the federal government as a Money Services Business (MSB).

Customer Notice: A single payday loan term is typically two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive. Payday loans are not recommended as long-term financial solutions.
 

What if I default on my loan?

If your check or ACH returns unpaid, you will be charged a one-time $25 fee. You can reach Moneytree's Payment Center at 1.888.516.6643 for more information.
 

What if I can’t repay my loan on my due date?

If you are unable to pay your loan when it is due, Moneytree offers a payment plan. You must request a payment plan before the deposit time on the day your loan is due. If the amount you owe is $400 or less, you can enter into a payment plan to repay in substantially equal payments over 90 days. If the amount you owe is more than $400, you can enter into a payment plan to repay in substantially equal payments over 180 days. There is no charge to enter into the payment plan. You will not be eligible to take out a payday loan from any Washington licensed lender until your payment plan is paid in full.
You can obtain additional details by contacting Customer Service at 1.800.745.1011 or by visiting a Branch. 
 

Can I pay off my loan before it is due?

You can prepay your loan in full prior to the due date with no prepayment penalty. 

Can I pay my loan online or over the phone?

Online Payments 
  • Loans scheduled to be paid by ACH or post-dated check: Payments can be made online at moneytreeinc.com/payments on or before 1 pm Pacific Time on the payment due date using your debit card or checking account. 
  • Loans scheduled to be paid in cash:  Payments can be made online on or before 11 pm Pacific Time. 
Telephone Payments
  • Loans scheduled to be paid by ACH or post-dated check: Call Customer Service at 1.800.745.1011 before 2 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.
  • Loans scheduled to be paid in cash: Call Customer Service at 1.800.745.1011 before 11 pm Pacific Time on or before the payment due date to make a telephone payment using your debit card.

Can I renew my payday loan?

Loan renewals are not available in Washington.

Can I extend my loan due date?

Please call or visit any Moneytree Branch or contact our Customer Service Team at 800.745.1011 to discuss extending a loan due date.
 

How do I repay my payday loan?

Payment options vary depending on your loan agreement.

Payday Loan  
  • You can write a post-dated check at loan origination for repayment. Your paper check will be turned into an electronic check for presentation to your bank. If you wish, you can opt to have your paper check physically deposited rather than electronically presented.
  • You can repay your loan in full, in cash, before the deposit time on the due date in any Moneytree Branch.
  • You can repay your loan in full using your debit card in any Branch.
  • You can repay your loan in full online using your debit card or your checking account information.
  • You can also repay your loan in full over the phone using your debit card.
Signature Loan 
  • You can repay your loan in full, in cash, before the end of business on the due date in any Moneytree Branch.
  • You can repay your loan in full using your debit card in any Branch.
  • If you have a checking account, you can repay your loan in full online using your debit card or checking account information.
  • You can also repay your loan in full over the phone using your debit card.

How is my loan due date determined?

Your loan will be due on the date set forth in the loan agreement; typically your next payday. If your next payday is within 9 days from the date you take out the loan, you can repay on the following payday. The minimum loan term is 8 days and the maximum loan term is 45 days.

 

How do I apply for a payday loan?

To apply for a Moneytree consumer loan you will need the following:
  • A tax identification number (Social Security Number, ITIN, Alien Registration Number)
  • Proof of identification
  • A physical residence address
  • Verifiable income
  • A contact phone number at which you can be reached
  • An open checking account (payday loan)
Due to limitations imposed by the Military Lending Act, Moneytree does not make loans to "covered borrowers," a term which includes active duty members of the military, their spouses and dependents. Learn More.
 

What is the cost of a payday loan?

Payday Loan1: A payday loan costs $15 per $100 borrowed up to $500, and $10 per $100 on the amount over $500. For example, a $100 loan due in 14 days would have a total repayment amount of $115 and has an APR (Annual Percentage Rate) of 391.07%.*

Signature Loan: A signature loan costs $15 per $100 borrowed up to $500. For example, a $100 loan due in 14 days would have a total repayment amount of $115 and has an APR (Annual Percentage Rate) of 391.07%.*

1 Washington law does not permit lenders to lend to individuals who have taken out over eight (8) payday loans from a Washington-licensed payday lender during the prior 12-month period.

*The Annual Percentage Rate (“APR”) is the cost of your loan expressed as a yearly rate. The actual APR for your loan may be higher or lower, depending on the actual amount you borrow and your actual repayment schedule.