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Great second visit to this Branch
This was my second time at this location. Maria was very helpful, courteous and professional when I visited yesterday. Thank You Maria. - Keith , 5/10/2018
Moneytree Response: Thanks for your positive review of our Yakima Branch, Keith! We value you as our Customer, and hope to assist you again in the future! We’re here whenever you need us.
This was my first time at Moneytree. Abby waited on me and was so courteous and friendly. Thank you Abby! - Keith B., 4/10/2018
Moneytree Response: We’re so glad your first Moneytree experience went so well, Keith! We’ll be sure to share your positive feedback with Abby. We appreciate you choosing Moneytree, and hope to assist you again in the future.
On Saturday, I wanted to cash a $4800 check from the county treasurer.
On Saturday,I wanted to cash a $4800 check from the county treasurer. Because of the amount they wouldn't cash it until they was able to speak to someone at the county office. Monday being a holiday, I''d have to wait until Tuesday. Was told they had to confirm I received the check legitimately. I've never had a problem cashing any checks and I've been a customer for years. Tuesday I can cash it at the bank it Was issued on a lot cheaper. Was so embarrassed. Felt discriminated and insulted. - Angela , 2/19/2018
Moneytree Response: Angela, thank you for taking the time to let us know about your recent experience at our Branch. We apologize for the frustration you experienced and would appreciate an opportunity to speak to you about what happened. Our Customer Experience Manager will be reaching out to you. We hope you’ll give us an opportunity to assist you in the future!
Briseida was quick to help me with my business and got me on my way asap.
I was in the Moneytree store this morning and I spoke with a young lady named Briseida who was very helpful and very pleasant to talk to. Anyway Briseida was quick to help me with my business and got me on my way asap. Thank you Bri for being so Helpful. - Richard, 10/13/2017
Moneytree Response: We love hearing that! Thanks, Richard!
Moneytree never lets me down!
Erin exceeded my expectations because she gave me time to pay off the amount I owed on my loan. Moneytree never lets me down! - Alex W., 3/6/2013
Customer service is always great.
Customer service is always great. I have the ION visa card, but cancelling it soon. Costs $5 a month for unlimited transactions and free money orders, but takes forever to get your money refunded if you end up w/fraud charges. - Michelle S., 2/9/2013
Moneytree Response: Hi Michelle. Thank you for leaving us your feedback. Part of our mission is to provide you with excellent customer service during every visit. Thank you for trying out our new ion card. If this was not the right option for you we do have other prepaid card services to choose from. Our Premier Cash Solution Visa card is a great product that may fit your needs. Thanks again for your feedback and thank you for choosing Moneytree!
So far, the ION card has been a pain
So far, the ION card has been a pain in the butt. They told me that everything would be easier, and that it will be cheaper than the Cash Solutions Card. Well, this morning I found out why it is cheaper. They have apparently saved money on customer service. BE VERY CAREFUL SWITCHING TO THE ION CARD! My money transfer disappeared this morning. I couldn't pay for breakfast (embarrassing), had to go back home (couldn't get gas) because Money Tree LOST MY MONEY! When you sign up for the ION card, understand that when you transfer money to your account, you will still get a text message saying your card is loaded, but your money could end up anywhere. When I switched to the ION card, I asked them if there was any way my money transfer could be lost or end up going to the old card. "No sir, that isn't possible. Your money transfers will go as smoothly as they have in the past." Apparently they still have some work to do on the ION card. DON'T SWITCH CARDS! - Cris W., 11/13/2012
Moneytree Response: Hi Cris. Thank you for providing your feedback. We're glad we were able to speak with you to investigate the technical difficulties you've experienced with your card and appreciate your patience as we moved to resolve this situation. If you have any other questions or concerns regarding your card please do not hesitate reach out to us. Thank you again for choosing Moneytree. We truly appreciate your business.
Moneytree employees all look very professional.
Moneytree employees all look very professional and are prompt and friendly, especially Jose. He cashed my check without identification because I'm on file, which is very convenient! - Ronisha B., 7/3/2012