Moneytree’s Commitment to Customer Service: Part Two

Commitment to Customer Service is more than just words at Moneytree. It’s how we interact with customers, understand their situations, and work to deliver an extraordinary experience.

This commitment to service has been a part of Moneytree since we opened our doors in 1983. So much so that we’re back with our second installment of What Customer Service Means to Us. This time, we’re hearing from Joe, Moneytree’s Director of Collections. He’s here to share how Moneytree’s Payment Team strives to always put our customers first.

When you think of a collections call, you may not immediately think of a great customer service experience. At Moneytree, it is different. Our Payment Team Members work hard to provide excellent service for every single customer. Putting our customers first and ensuring that they receive individualized attention and repayment arrangements that works for them is a top priority.

Here’s Joe to explain our philosophy.

Customer service starts with a respectful and understanding conversation, with Team Members taking the extra time to understand each customer’s circumstances. Here’s just one of the many stories of great customer service:

Moneytree values the opportunity to provide extraordinary customer service. If you’re interested in joining an extraordinary company that values customer service, visit our careers page. We may have an opportunity that’s right for you.

Check out more of what Moneytree does on our What We Do page, or visit our Services page to learn more about our products.