Moneytree FAQ

Can I extend my loan due date through my online account?

Currently this option isn’t available. Please contact our Customer Service Department at 888.320.TREE (8733) to discuss options for extending your payment due date.

Can I pay my loan off before the due date?

Yes. You can visit any Moneytree branch to pay off your current loan or log into your online account to make the payment. Payments in full can be made online using our "Make a Payment" form.

Can I pay off my loan early without a penalty?

Yes. Moneytree does not charge a pre-payment penalty if you choose to pay off your loan before the loan due date.

Does Moneytree check my credit report as part of the loan application process?

California, Idaho, Nevada, Washington, Colorado
We may make inquiries concerning your credit history and standing, and we may report information concerning your payment performance to credit reporting agencies. Late payments, missed payments or other defaults on your account may be reflected in your credit report.

Does Moneytree vary the loan fee based on my credit rating?

Although banks and other financial institutions charge varying rates depending on a customer's credit-worthiness, Moneytree charges a standard rate to all customers.

How do I qualify for a Payday loan?

While the requirements vary slightly by state, in general, to qualify for a loan you must have:

  • ID and Social Security Number (or Alien Number or ITIN)
  • Address and verifiable contact numbers
  • Verifiable source of income (written verification required in  Nevada)
  • A checking account (California only)

To view state-specific loan qualification criteria, please visit your state's loan approval page.

How do I repay my online Payday loan?

California, Idaho, Washington

Just as with receiving the loan proceeds, the process is automatic and convenient. An electronic withdrawal will be made from the account you provided to us on your loan application on the loan's due date via an ACH transaction. If you would prefer to pay from a different account, you may pay online. You can use a different checking account or pay with a Visa and MasterCard debit card. Any change in payment method must be made prior to 1 pm Pacific Time on the date the loan is due in order for the change to be processed for the current payment.

If you aren’t sure about your loan due date or the amount you owe, please call the Customer Service Team at 877.613.6669. They are available between 6am and 11pm, seven days a week.

How does Moneytree determine how much I can borrow?

State laws regulate the amount of money that can be loaned. Within that limit, Moneytree qualifies you to borrow only an amount you can reasonably repay from your next paycheck based on your current income and the information you provide on your loan application. Once your loan limit is determined, you may borrow any amount up to the limit for which you qualify. Your loan limit may change if your income changes or if our ability to contact you changes. To see the loan amount available in your state, please select your state: California Colorado Idaho Nevada Washington

How fast will I receive my money from my online payday loan?

California, Idaho, Nevada, Washington

Once your payday loan has been approved, your money is available immediately for pick-up at any Moneytree branch. If you are an existing customer and have a prepaid debit card that you purchased at Moneytree, you can have the money instantly deposited on your card. Otherwise, your loan proceeds can be deposited into your checking account in 1-3 business days!

If I need to borrow additional funds before my loan is due, can I add on to my original loan?

Idaho, Washington, Colorado

Moneytree allows you to borrow up to the amount you qualify for. If you borrowed less than that amount and your loan was done in Idaho or Nevada, you can visit any branch and add onto your loan. If your loan was taken out in the state of Washington and was less than the amount you qualify for, you may borrow the additional amount, however the additional amount will count as a new loan and not as an add-on to the original loan.

Add-ons are not available in the states of California and Colorado.

What about fees?

Fees for payday loans, check cashing and all of our other services are available on each branch page. Type your city, state or zip code in the “Find a Branch” field and select a branch for details on fees, step-by-step driving directions, hours and other details. Find the Moneytree branch near you to learn more!

What happens if I cannot repay Moneytree on my due date?

We know that it is your intention to repay your loan on the due date. However, the answer to this question depends upon the state in which your loan originated.

For more information, please select your state: California Idaho Colorado Nevada Washington

If you find that you cannot repay your loan, we recommend that you do not take out additional loans in order to repay the original loan. For further information about alternate loan repayment options, please contact the Customer Service Department at 800.745.1011.

What if I change my mind about borrowing the Payday Loan?

California, Idaho, Nevada, Washington

You may choose to rescind (cancel) your payday loan, at no cost, at any time until the close of the following Moneytree business day. To do so, simply call our Customer Service Department at 800.745.1011 or visit your nearest Moneytree branch.