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Thank you for choosing Moneytree as your short term credit solution. We know that it is your intention to repay your loan on the due date. It is our goal to loan only as much as you can comfortably repay on your next payday. However, payment options are available to you depending upon the state in which your loan originated. Below you’ll find information about the payment plan option available in California through Moneytree.
What are My Payment Options?
 Occasionally circumstances may arise that change your ability to repay. If this occurs, you may choose to enter into the Community Financial Services Association of America (CFSA) Extended Payment Plan. If you find that you cannot repay your loan, you may request a payment plan of at least four payments. You may choose this option once per 12-month period. You must choose this option prior to the deposit of your current loan. There is no charge to enter into the CFSA Extended Payment Plan. Additional details about this option are available at any Moneytree branch.
What Happens if My Loan Goes Into Default?
If your loan goes into a default status, Moneytree is committed to collecting your debt in a professional, fair and lawful manner. We follow the Fair Debt Collection Practices Act guidelines when collecting defaulted loans. In California you will be charged a one-time $15 fee whenever a loan goes into default. Additional interest will not accrue after default. We will contact you and ask for payment in full, and we may make reasonable repayment arrangements with you. We will not garnish your wages, sue you, or threaten to pursue civil or criminal actions against you under this state’s bad check statutes. You can reach Moneytree’s Payment center at 888.516.6643 for more information.
If You Receive a Call from Moneytree
From time to time, a Moneytree representative may call you at the contact numbers you have provided to talk about a transaction you conducted at Moneytree. The most common reason for this call will be to discuss payment arrangements on an unpaid loan or check. Whenever you receive a call from Moneytree, our representative should be friendly and courteous. We will give you our first name and will be clear about the location we’re calling from and the reason for the call.
You are always welcome to contact our Customer Service Department at 800.745.1011 to confirm the source and validity of the phone call. It is helpful if you have the caller’s name and telephone number so that we can confirm the nature of the call. We will not threaten you with any adverse consequences if you choose to confirm the validity of the call before providing any information.
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