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We know that it is your intention to repay your loan as originally scheduled. At the time of your loan, you can choose to make payments electronically or by bringing in monthly cash payments to any Moneytree branch. You can also call Customer Service at 800.745.1011 to make a payment using your debit card.
What happens if my loan goes into default?
Occasionally circumstances may arise that change your ability to repay. If your loan goes into a default status, Moneytree is committed to collecting your debt in a professional, fair and lawful manner. We follow the Fair Debt Collection Practices Act guidelines when collecting defaulted loans. We will contact you and ask for payment when your installment payments are delinquent or when your loan is in default. You will be charged a $25 fee when your payment instrument is returned unpaid. We will not garnish your wages, sue you, or threaten to pursue civil or criminal actions against you under this state’s bad check statutes. You can reach Moneytree’s Payment Center at 888.516.6643 for more information.
If you receive a call from Moneytree
From time to time, a Moneytree representative may call you at the contact numbers you have provided to talk about a transaction you conducted at Moneytree. The most common reason for this call will be to discuss payment arrangements on an unpaid loan or check. Whenever you receive a call from Moneytree, our representative should be friendly and courteous. We will give you our first name and will be clear about the location we’re calling from and the reason for the call.
You are always welcome to contact our Customer Service Department at 800.745.1011 to confirm the source and validity of the phone call. It is helpful if you have the caller’s name and telephone number so that we can confirm the nature of the call. We will not threaten you with any adverse consequences if you choose to confirm the validity of the call before providing any information.
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877.613.6669
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