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Job Summaries
Teller
Bilingual Teller
Bilingual Vault Teller
Graveyard Teller
Vault Teller
Assistant Branch Manager
Bilingual Assistant Branch Manager
Call Center Receptionist
Administrative Services Specialist 1
Bilingual Payment Coordinator
Payment Coordinator
District Manager
Bilingual Branch Manager
Branch Manager
Teller
In this important role, you are Moneytree to our customers. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore your most important responsibility will be delivering personalized, friendly service, ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Bilingual Teller
In this important role, you are Moneytree to our customers. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore your most important responsibility will be delivering personalized, friendly service, ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you communicate fluently in English and Spanish, are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Bilingual Vault Teller
In this advanced position, you serve as a role model to other branch employees in overall attitude, motivation and individual performance. Therefore, it is crucial to exemplify excellent customer services at all times in both English and Spanish to accommodate the needs of more of our customers. In addition, you are also responsible for ensuring your branch is opened and closed on time as well as safeguarding the vault assets. As Bilingual Vault Teller, you will also perform duties of a Bilingual Teller during a typical work day.
At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore your most important responsibility will be delivering personalized, friendly service; ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you communicate fluently in English and Spanish, are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Graveyard Teller
In this important role, you are Moneytree to our customers. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore your most important responsibility will be delivering personalized, friendly service, ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Hours (typically): 11pm – 7am, 5 days per week; may include a rotation of every other week working 10 hour shifts, 4 days per week.
Vault Teller
In this advanced position, you serve as a role model to other branch employees in overall attitude, motivation and individual performance. Therefore, it is crucial to exemplify excellent customer services at all times. In addition, you are responsible for ensuring your branch is opened and closed on time as well as safeguarding the vault assets. As Vault Teller, you will also perform duties of a Teller during a typical work day.
At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore your most important responsibility will be delivering personalized, friendly service, ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Assistant Branch Manager
This leadership position supports branch operations by following the mission of Moneytree, which is to exceed customers’ expectations by delivering excellent customer service. In this position you serve as a role model to branch team members in overall attitude, motivation and individual performance. Therefore, it is crucial to exemplify excellent customer service at all times. Under the direction of your Branch Manager, you may assist in operational coaching and ongoing employee training; you will build positive and productive relationships with others while behaving in accordance to the high ethical business principles and values Moneytree holds.
As an Assistant Branch Manager, you will also perform the tasks of a Teller and Vault Teller during the typical workday. Therefore your most important responsibility will be delivering personalized, friendly service, ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Bilingual Assistant Branch Manager
This leadership position supports branch operations by following the mission of Moneytree, which is to exceed customers’ expectations by delivering excellent customer service. In this position you serve as a role model to branch team members in overall attitude, motivation and individual performance. Therefore, it is crucial to exemplify excellent customer service at all times. Under the direction of your Branch Manager, you may assist in operational coaching and ongoing employee training; you will build positive and productive relationships with others while behaving in accordance to the high ethical business principles and values Moneytree holds.
As an Assistant Branch Manager, you will also perform the tasks of a Teller and Vault Teller during the typical workday. Therefore your most important responsibility will be delivering personalized, friendly service; ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you communicate fluently in English and Spanish, are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Call Center Receptionist
This is a valued position within the organization as you represent Moneytree to our customers. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore, as a Call Center Receptionist, you support the Call Center by answering incoming telephone calls and forwarding them to the appropriate people, while delivering exceptional customer service at all times. Other duties may include general administrative tasks such as data entry, sorting mail, copy/faxing or completing daily audits. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you work accurately and efficiently.
Administrative Services Specialist 1
This position will be responsible for carrying out daily production and distribution activities within Administrative Services including copying, mailing, fulfillment, shipping and receiving and interoffice mail between the Corporate Office, the Payment Center and all Moneytree Branch locations.
Other key duties include printing and mailing of all letters generated by the Payment Center, inventory maintenance, assisting with outside print production coordination, distribution of printed materials and providing messenger service between the Corporate Office and the Payment Center.
Bilingual Payment Coordinator
In this important role, you are Moneytree to our customers. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore, as a Bilingual Payment Coordinator, your most important responsibility will be delivering personalized, friendly service while discussing accounts with customers during inbound and outbound telephone calls. You will ensure that our customers feel appreciated and valued while negotiating payment arrangements that are acceptable to both the customer and to Moneytree. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you communicate fluently in English and Spanish, are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you work accurately and efficiently.
Payment Coordinator
In this important role, you are Moneytree to our customers. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. Therefore, as a Payment Coordinator, your most important responsibility will be delivering personalized, friendly service while discussing accounts with customers during inbound and outbound telephone calls. You will ensure that our customers feel appreciated and valued while negotiating payment arrangements that are acceptable to both the customer and to Moneytree. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
District Manager
This role is crucial within the Moneytree organization as it oversees all branch functions and works directly with Branch Managers to ensure branches are meeting operational expectations, service levels are high, and the work environment is professional and provides team members with the resources they need to succeed. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service and creating a professional work environment for our employees. As a District Manager, your responsibilities will include working with Branch Managers to help build productive branch and district teams; providing open, honest and timely communication to all district employees on issues impacting them; responding to employee communication requests; making sure there is a consistent adherence to Moneytree policies and procedures; recruiting, interviewing and selecting top talent for open positions; ensuring compliance standards are met, and routinely visiting assigned branches to informally evaluate employee morale and operational standards.
Bilingual Branch Manager
A successful Branch Manager will embody what Moneytree stands for when overseeing the success of employment practices and their branch’s operations. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. When leading team members, it is expected that you behave in a professional manner and in accordance with the high ethical business principles and values Moneytree holds. You are responsible for clearly defining the expectations of team members while providing ongoing feedback, direction, redirection, training, conflict resolution and/or recognition. You will also be held accountable for effectively applying sound management decisions that support Moneytree’s business goals, building positive and productive relationships, and leading by example throughout all aspects of business operations.
As a Branch Manager, you will also perform the tasks of a Teller, Vault Teller and Assistant Branch Manager during the typical workday. Therefore your most important responsibility will be delivering personalized, friendly service; ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you communicate fluently in English and Spanish, are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
Branch Manager
A successful Branch Manager will embody what Moneytree stands for when overseeing the success of employment practices and their branch’s operations. At Moneytree, our mission is to exceed customers’ expectations by delivering exceptional customer service. When leading team members, it is expected that you behave in a professional manner and in accordance with the high ethical business principles and values Moneytree holds. You are responsible for clearly defining the expectations of team members while providing ongoing feedback, direction, redirection, training, conflict resolution and/or recognition. You will also be held accountable for effectively applying sound management decisions that support Moneytree’s business goals, building positive and productive relationships, and leading by example throughout all aspects of business operations.
As a Branch Manager, you will also perform the tasks of a Teller, Vault Teller and Assistant Branch Manager during the typical workday. Therefore your most important responsibility will be delivering personalized, friendly service, ensuring that our customers feel appreciated and valued. While contributing in a positive manner to the work environment, you will display courtesy and respect towards team members and customers at all times. It is important that you are punctual, professional, and friendly, that you display a cooperative and helpful attitude, and that you conduct transactions accurately and efficiently.
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