FAQ

About Moneytree

Moneytree has branches located throughout California (in San Diego and near Los Angeles), Colorado, Idaho, Nevada, Washington and in British Columbia, Canada. Call 888.604.MONY (6669) or visit our branch locator to find the location nearest you. 
Yes, Moneytree is a member of the Community Financial Services Association (CFSA), the Financial Service Centers of America (FiSCA), California Financial Service Providers Association (CFSP), Colorado Financial Services Centers Association (COFiSCA) and the Financial Service Centers of Washington (FiSCWA). Moneytree actively supports laws, regulations and industry best practices that protect consumers and preserve access to credit. As a member of the Community Financial Services Association of America (CFSA), our company encourages responsible industry practices and proudly supports and abides by CFSA’s Best Practices.
Moneytree is licensed to offer retail financial services depending on the requirements of the individual states in which it operates. Licenses are posted in each Moneytree location. We can provide you with each state's licensing contact information upon request. Moneytree strictly adheres to the guidelines and requirements set by each state.
In retail branch locations, Moneytree offers check cashing, consumer loans, business loans (California, Idaho, Nevada and Washington), money orders, Western Union wire fund transfers, prepaid debit cards and prepaid phone and gift cards. Select locations also offer bus passes. Moneytree also offers gold buying in select locations in Washington, Idaho and Colorado! Click the "Find a Branch" link at the top of the page to find a gold buying location near you. Visit our online branch to apply for a payday loan (available in California, Idaho, Nevada and Washington only).You can also make a payment or renew your loan (in select states) on our website. Visit our online branch to apply for a business loan if your business is located in California, Idaho, Nevada or Washington.

Online Payday Loans

If your loan goes into a default status, Moneytree is committed to collecting your debt in a professional, fair and lawful manner. We follow the applicable Fair Debt Collection Practices Act guidelines when collecting defaulted loans. You will be charged a one-time $15 fee if your check returns unpaid. We will contact you and ask for payment, and we may make reasonable payment arrangements with you. Additional interest will not accrue after default. We will not garnish your wages, sue you or threaten to pursue criminal actions against you under the state’s bad check statutes. We may refer your account to an outside collection agency. After a loan goes into default status, we may re-evaluate your credit limit to reset it at an amount you can reasonably repay. You can reach Moneytree’s Payment Center at 1.888.516.6643 for more information.

No. Loan renewals are not available in the state of California.

Just as with receiving the loan proceeds, the process is automatic and convenient. An electronic withdrawal will be made from the account you provided to us on your loan application on the loan's due date via an ACH transaction. If you would prefer to pay from a different account, you may pay online. You can use a different checking account, debit card, or you may call our Customer Service Team at 800.745.1011. Any change in payment method must be made prior to 1 pm Pacific time on the date the loan is due in order for the change to be processed for the current payment.

If you aren’t sure about your loan due date or the amount you owe, please call the Customer Service Team at 877.613.6669. They are available to help 24 hours a day, seven days a week.

No. Moneytree does not report customer information to credit agencies.
You are encouraged to repay any part of the principal you choose and only borrow the amount you need during the upcoming time period.  We will accept any size repayment of principal prior to making another loan to you.

Payday Loans

No, Moneytree does not review your credit report. We base our lending decision on your ability to repay your loan
Although banks and other financial institutions charge varying rates depending on a customer's credit-worthiness, Moneytree charges a standard rate to all customers.
State laws regulate the amount of money that can be loaned. Within that limit, Moneytree qualifies you to borrow only an amount you can reasonably repay from your next paycheck based on your current income and the information you provide on your loan application. Once your loan limit is determined, you may borrow any amount up to the limit for which you qualify. Your loan limit may change if your income changes or if our ability to contact you changes. To see the loan amount available in your state, please select your state: California Colorado Idaho Nevada Washington
While the requirements vary slightly by state, in general, to qualify for a loan you must have:

• Verifiable source of income (written verification required in Colorado and Nevada)
• Verifiable contact information
• A checking account (California and Colorado only)

To view state-specific loan qualification criteria, please visit your states loan approval page.
Occasionally circumstances may arise that change your ability to repay. If this occurs, you may choose to enter into the Community Financial Services Association of America (CFSA) Extended Payment Plan. You may request a payment plan to restructure the payment terms to at least four (4) substantially equal payments. You may choose this option once per 12-month period. There is no charge to enter into the CFSA Extended Payment Plan. You may choose this option prior to the deposit of your current loan. After repaying your payment plan, we may re-evaluate your credit limit to reset it at an amount you can reasonably repay. Additional details about this option are available at any Moneytree branch.

You may choose to rescind (cancel) your payday loan, at no cost, at any time until the close of the following business day. To do so, simply call our Customer Service Department at 800.745.1011 or visit your nearest Moneytree branch.

Yes. Returned item fees are determined by state law. The returned item fee in California is $15.

For payday loans, Moneytree typically sets your loan due date on your next payday or the following business day. If you are paid weekly, biweekly, or twice monthly you can choose to repay your loan on any payday within 24 days from the date you are taking out the loan.  If you are paid monthly, your loan will be due on your next payday.  If your next payday is 9 days away or less, you can choose to repay your loan on the subsequent payday.

It is our goal to loan only as much as you can comfortably repay on your next payday. If circumstances arise that change your ability to repay, payment plan options may be available depending upon the state in which your loan originated. Please select your state from the payday loan navigation menu to learn more about payment plan options.
Moneytree has branches located throughout California (in San Diego and near Los Angeles), Colorado, Idaho, Nevada, Washington and in British Columbia, Canada. To find a branch near you, enter your city, state or zip code in the “Find a Branch” field or call 888.604.MONY (6669).
Moneytree branches are open extended hours – evenings - holidays and weekends – to serve you! Click here to find the hours of the Moneytree branch near you or call 888.604.MONY (6669).
Fees for payday loans, check cashing and all of our other services are available on each branch page. Type your city, state or zip code in the “Find a Branch” field and select a branch for details on fees, step-by-step driving directions, hours and other details. Find the Moneytree branch near you to learn more!
We know that it is your intention to repay your loan on the due date. It is our goal to loan only as much as you can comfortably repay during the loan term. However, the answer to this question depends upon the state in which your loan originated.
For more information, please select your state: California Idaho Colorado Nevada Washington

If you find that you cannot repay your loan, we recommend that you do not take out additional loans in order to repay the original loan. For further information about alternate loan repayment options, please contact the Customer Service Department at 800.745.1011.
Returned item fees are determined by state law. This chart highlights those fees.
Moneytree typically sets your loan due date on your next payday or the following business day. If your next payday falls six days or fewer from the current date, we may extend the loan due date to your subsequent payday at your request and at no additional charge. (In Colorado, the loan term is six months. In Nevada, loans paid back in person within 7 days or less will receive a reduced rate. In Washington the minimum loan term is 8 days.)

When you are applying for your loan in California, Idaho, Nevada, or Washington, you may select due date options based on the pay schedule you have provided to us.
Currently this option isn’t available. Please contact our Customer Service Department at 888.320.TREE (8733) to discuss options for extending your loan date.
Yes. Moneytree does not charge a pre-payment penalty if you choose to pay off your loan before the loan due date.
Yes. You can visit any Moneytree branch to pay off your current loan or log into your online account to make the payment. Payments in full can be made online using our "Make a Payment" form.

ACH stands for Automatic Clearing House Transaction. An ACH transaction is a method of electronically depositing or withdrawing funds from an account.
Please visit any Moneytree branch or contact our Customer Service Department at 800.745.1011 to discuss options for extending your loan date.
Moneytree allows you to borrow up to the amount you qualify for. If you borrowed less than that amount, you can visit any branch and add onto your loan. (This statement applies in all states except California.) To discuss increasing your loan limit, please contact the Customer Service Department at 800.745.1011.
The Loan Agreement and Disclosure Statement is a contract between you and Moneytree. It outlines the terms of the loan, including the cost of the loan expressed as a dollar amount and as an annual percentage rate. It is Moneytree's intent that you understand all of the terms of the loan prior to completing the transaction.
You may choose to rescind (cancel) your payday loan, at no cost, at any time until the close of the following business day. To do so, simply call our Customer Service Department at 800.745.1011 or visit your nearest Moneytree branch.
Your subsequent loan may be made for less than the amount of the current loan. You are encouraged to only borrow the amount you need during the upcoming time period.
A payday loan is a short-term loan to cover an occasional, unexpected cash shortage between paydays. A payday loan does not provide the kind of help intended if used repeatedly to the point of incurring additional debt. We recommend that you investigate other financing options if you are planning on borrowing money beyond your next payday.
Many people choose a payday loan when they need to pay for unexpected expenses, avoid late fees or cover temporary reductions in income.
A payday loan is a short-term loan between today and your next payday.

Check Cashing

Moneytree cashes all types of checks, including payroll, government, personal, two-party, cashier's checks, money orders, insurance drafts, and more. No check is too large or too small for Moneytree to cash.
Businesses choose to cask their checks at Moneytree because we offer a quick and convenient check cashing option and are open extended hours when most banks are closed. Moneytree gives companies immediate cash rather than requiring them to wait days for their money.
Moneytree offers a quick and convenient check cashing option and we are open extended hours when most banks are closed. Moneytree gives you immediate cash rather than requiring you to wait days for your money. As it has become more common for banks to refuse to cash some checks, Moneytree check cashing services offer a convenient, quick alternative. Many bank representatives refer their customers to Moneytree when they have to refuse to cash a check because of the banks stringent guidelines.
Moneytree charges a small percentage of the face amount of the check. While rates are regulated in certain states, it is our goal to charge a competitive rate in all markets. Rates are posted at every branch and on each online menu board which can be viewed by using the branch locator. Plus, money orders are always free when you are cashing a check at Moneytree!

Gold Buying

Take a very strong magnet and see if the jewelry sticks to the magnet. If it does, there are other metals in your jewelry and Moneytree will not be able to purchase that item from you. Some metals are not attracted to a magnet such as silver or copper. Though not detectible through a magnet test, additional tests will reveal if the item is gold plated.
No, Moneytree will buy as little or as much gold as you want to sell.

• Get immediate cash for your gold!
• Very competitive rates.
• We test and weigh your gold for free
• We provide you with a FREE quote, then you decide whether to sell your gold at this time.
• Our branches are open convenient hours, including evenings and weekends.

Moneytree can value your gold, make an offer, and pay you cash for your gold in minutes!
Currently Moneytree purchases only the gold content in the jewelry. You may remove the gems from the jewelry after you’ve made the decision to accept the offer and sell the item. You can also remove the gems prior to bringing in the item.
Moneytree is pleased to provide you with a free no-obligation quote. You have the choice whether to sell after we quote you a purchase price.
By visiting a convenient Moneytree location your gold will be tested in front of you by a trained team member. We’ll perform two initial tests on the item before making a competitive bid to purchase your gold pieces. If you agree to the price, we’ll do a final test to confirm that the items are solid gold. We also welcome you to get other bids on your items to feel more comfortable with our offer.
The actual price you'll receive for your scrap gold items depends on the weight and the karat value of the gold. For example, an ounce of 18 karat gold is worth more than an ounce of 10 karat gold. The higher the karat number, the higher percentage of pure gold in the item. The karat content is often stamped on the item.

• 24 karat is 24/24 or 100% gold.
• 18 karat is 18/24 or 75% gold
• 12 karat is 12/24 or 50% gold

The "spot" price of gold changes daily. Moneytree will make you an offer based on the weight and gold content of your scrap gold items.
Moneytree buys all types of gold items including: Gold Jewelry, Bracelets (including bent & broken items) Rings, Necklaces (including tangled gold chains), Earrings (including unmatched items), and any other gold items. Most items are considered “scrap gold.”

Prepaid Cards

There are several ways that you can check your card balance:

• Login to your card account and check your balance for free anytime.
• Sign up for balance and text messaging delivered to your cell phone. There are several options for you to choose from. Standard text messaging rates may apply. See your cell phone carrier for details.
• Visit any Moneytree location and a teller can check your balance for you.
• Call the automated system at 866.692.9356 and follow the voice prompts to access your balance.

A prepaid debit card is loaded with your money, so you choose how much to load and your money is available to use immediately. You don’t pay any interest, late fees or overdraft fees. With a prepaid debit card you only spend what you’ve loaded onto the card. The prepaid debit cards offered at Moneytree feature free* direct deposit, free* loads and withdrawals at any Moneytree branch, online card account management, the ability to withdraw cash at ATMs (for a fee), make PIN purchases and set up text message balance alerts (standard text messaging rates may apply).

* While these features and many services are available for free, there are also some fees associated with your card. Please read your cardholder agreement for more details.

To learn more about prepaid cards view the frequently asked questions available on the prepaid card website. Complete terms and conditions for your prepaid card account can be found in the Cardholder Agreement.