FAQ

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If you have a question that is not answered here, please contact our Customer Service Department at 800.745.1011 or by email: comments@moneytreeinc.com.

About Moneytree
Where is Moneytree located?
Does Moneytree abide by best practices?
What services does Moneytree offer?
Because Moneytree offers financial services, are its activities regulated?
I heard that Colorado’s Loan Law changed. What are the changes?

Check Cashing
What checks will Moneytree cash?
How much does it cost to cash a check?
Why do people choose to cash checks with Moneytree when they have a bank account?
Why do businesses choose to cash their checks at Moneytree?
How can I set up direct deposit using the routing number on my Moneytree Prepaid Card?

Online Payday Loans
How long will the loan documents be available online?
If I applied online, how do I verify where my money will be deposited?
Can I view my prior loan agreements online?
I have a new bank account - how do I change the information in my online account?
What do I do if I have forgotten my online account password?
How do I change my online account password?
How do I repay my loan online?
When can I submit an online loan application?
If Moneytree can't fund my online loan, do you work with other lenders?
Will I receive the same level of service whether I visit a Moneytree branch in-person or access my online account?
If I apply online for a loan, when will I receive my loan funds?
If I apply online for a loan, how do I receive my loan?
Can I repay my loan in the branch?
How long will it take for you to review my online loan application?
I don’t have a Cash Solution Debit Card, how do I get one?
Can I extend my loan due date online through my account?
You’ve asked me to provide proof of income information. Why do you need this again and how do I submit it?
When I apply online for a loan, can Moneytree direct deposit my loan proceeds?
How do I access my online account?

Payday Loan
What is a payday loan?
Why do people choose a payday loan?
How often do people typically borrow money?
How do I qualify for a loan?
How does Moneytree determine how much I can borrow?
Does Moneytree vary the loan fee based on my credit rating?
Does Moneytree check my credit report as part of the loan application process?
If I choose to take out successive loans, can I make the subsequent loan for an amount smaller than the current loan?
What if I change my mind about borrowing the money?
If a payday loan is quick and simple, why is there so much information on the Loan Agreement and Disclosure Statement?
If I need to borrow additional funds before my loan is due, can I add on to my original loan?
Can I extend my loan due date?
What is an ACH transaction?
Can I pay my loan off before the due date?
Can I pay off my loan early without a penalty?
Can I extend my loan due date through my online account?
When do I need to repay my loan?
If my check is returned unpaid by my bank, will I be charged a fee?
What happens if I cannot repay Moneytree on my due date?
What about fees?
What are your hours?
Where are your locations?
Do you offer payment plans?

Prepaid Cards
How can I check my prepaid debit card balance?
What do I do if I’ve forgotten my Visa prepaid debit card passcode?
What are the benefits of using a prepaid debit card?
Can you tell me more about Moneytree prepaid debit card?
How do I activate my PREMIER Cash Solution™ Visa Prepaid Debit Card?
What is my password and when do I use it?
How many transactions can I make?

Gold Buying
What types of gold does Moneytree buy?
How much is my gold worth and how much will you pay?
Is all gold worth the same amount?
How do I know that my gold is being valued correctly?
What if I don’t want to sell my gold after Moneytree makes an offer?
If there are gems in my jewelry, will I get paid for them as well?
How fast can I get cash for my gold?
Why should I sell my gold to Moneytree?
Is there a limit on the amount of gold Moneytree will buy?
How can I tell if my jewelry is actually gold, rather than just gold-plated metal?

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877.613.6669