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I am getting very disappointed
I am getting very disappointed with the changes that MoneyTree is making and also their lack of recognizing their customers that have been with them since the store opened more than 10 years ago. MoneyTree does not offer any incentive or credit towards the customers that have always paid on time, have and overall outstanding history. If you are reading this comment, note that www dot cashnetusa dot com lessen''s your fees for getting loans. They have special offers for up to 30% off your fees, they different levels for customers based on the amount of loans. MONEYTREE YOU HAVE MADE PLENTY OF MONEY OFF OF ME FOR MORE THAN 10 YEARS, AND YOU DO NOT EVEN RECOGNIZE THE DEDICATION AND SUPPORT I HAVE GIVEN YOU AS ONE OF YOUR LONG-STANDING CUSTOMERS. - Yvette D. , 4/10/2014
Moneytree Response: We appreciate you taking the time to leave us a review, but more importantly for all the years you have allowed us to serve you. Our number one priority is to exceed our customers’ expectations so it is very disappointing to hear that may have changed for you. Our VP of Operations has made telephone and email attempts to contact you for more specific information about your concerns, but she has not yet been successful. At your convenience, please call our corporate office at 877-613-6669 or send a detailed email with your concerns to firstname.lastname@example.org and we will be sure the information gets to the right individual for follow up.
I love this place always a great experience to see smiles and customer service. Never a doubt i keep coming back cos of the awesome workers and their staff. They always know how to you treat you right when you come in the door. - Jennifer , 3/16/2014
Moneytree Response: Hi Jennifer! Excellent customer service starts with a smile. We're happy you had a great experience at our branch. Thank you for choosing Moneytree. We truly appreciate your business. Thank you!
The service at this branch is so exceptional
I don't do reviews very often, but the service at this branch is so exceptional I couldn't resist. I receive welcomes from the employees upon entering, excellent service at the counter, and the store itself is clean and bright. My biggest kudos is that during the occasional longer wait, the employees check-in with you to let you know they'll be right with you. They also apologize for the wait. I understand if a store is busy, but they go the extra mile to make it still an enjoyable experience. - James G , 1/23/2014
Moneytree Response: Hi James. Thank you for taking the time to leave us a review. We're happy to hear you had a positive experience at our Northpark branch. Our team members work hard to exceed your expectations during each visit. we'll always go the extra mile your you! Thanks for choosing Moneytree. We appreciate your business.
I have never had a bad experience
I have been a customer in northpark for about two years, and I have never had a bad experience. The customer service reps exceed my expectations every time! Thank you. Also, I wish every business I went to had Customer Service like yours. - Samantha V. , 11/18/2013
I'm greeted with multiple welcomes
Everyone here is nice and when I walk into the lobby I'm greeted with multiple welcomes. It's also really clean and has a fresh smell. Thanks for the awesome job ! - Teresa , 8/14/2013
Moneytree Response: Hi Teresa. Thank you for leaving a review for out Northpark branch. At Moneytree, we work hard to provide our customers with a professional, welcoming environment. We hope we were able to exceed your expectations. Thank you for choosing Moneytree. We appreciate your business.
Linda was so efficient and professional. She made me feel so comfortable. Keep up the good work. - Gwendalyn G. , 7/5/2013
The security guard you had on duty tonight is worthless, a liar and a danger to society. At 9:30 pm I witnessed a fight break out in front of your store. I called 911 and gave SDPD excellent descriptions of both parties involved. The guard did get in the middle of it but one of the parties who was drunk drove away and when the police arrived (2 cars)he told them there was no fight!! He would not collaborate the drunk driver so the police said there was nothing they could do. Waste of tax dollars! Thanks a lot! - citizen , 4/19/2013
Moneytree Response: Thank you for your feedback. At Moneytree, we take the safety of our customers and employees very seriously. We follow specific precautions and take the necessary steps to ensure the our branches remain a safe and professional environment for everyone. Thank you for reporting this incident to the local authorities.
Grace always provides excellent customer service.
Grace always provides excellent customer service. The clean store, happy employees and fast service made my experience very memorable. I really like the interior design of the store too! - Jillynn J. , 4/16/2013
She really made my day so much better! I would recommend Moneytree because of the staff!
I was having a bad day dealing with rude people at my bank, but Sandra was so polite and nice. She really made my day so much better! I would recommend Moneytree because of the staff! - Jessica G. , 3/6/2013
Sara exhibited top notch professionalism and went above and beyond to exceed my expectations.
Sara exhibited top notch professionalism and went above and beyond to exceed my expectations. She was sincere and understanding and made an effort to give me 110% great service. - Robert M. , 2/11/2013
Linda and Kathryn are the best tellers!
Linda and Kathryn are the best tellers! They went above and beyond to show me the best customer service. They kept on trying to find what I was looking for even when they were closing! I choose Moneytree because they go the extra mile to help you - Andre L. , 1/9/2013
Adrian got me what I needed without any problems!
Adrian got me what I needed without any problems! Moneytree provides great service and is quick, affordable and trustworthy. - Marky Y. , 12/8/2012
The entire staff has an amazing attitude every time I come in!
The entire staff has an amazing attitude every time I come in! Every visit is a memorable one because I enjoy seeing all the smiling faces. Moneytree has fantastic services, upscale stores and amazing employees! - Tamin A. , 11/6/2012
Kathryn was tremendously helpful and resourceful in cashing my paycheck.
Kathryn was tremendously helpful and resourceful in cashing my paycheck. She was eager to assist me. I was hesitant initially about using Moneytree, but will likely return in the future because I had a pleasant experience. - Jason S. , 10/8/2012
Great people to do business with
Great people to do business with, my husband and I love Moneytree. - Carney G. , 8/18/2012
Moneytree Response: Thanks for your positive feedback Carney. We appreciate your business.
Excellent customer service
At Moneytree the staff cares for their customers; they are all welcoming and very helpful. Linda offered excellent customer service; she answered all of my questions very thoroughly and was very professional. - Andrew M. , 5/31/2012
Moneytree Response: Thanks for leaving a review Andrew! We're happy Linda was able to provide you with excellent customer service. Thank you for your business.